Customer Success Manager

Customer Success Manager

Department: Client Success and Operations

Location: United States (Remote / Flexible)

Job Type: Full-Time

Pay Range: $50,000 – $65,000 per year

Role Overview

We are seeking a proactive, relationship driven, and organized Customer Success Manager to join our team. In this role, you will act as the primary point of contact for our valued members and franchise partners, ensuring every individual experiences world class support, high engagement, and seamless onboarding. 

Your mission is to drive member retention, foster long term brand loyalty, and coordinate client solutions across digital and operational channels.

Key Responsibilities

• Manage end to end client onboarding, account health tracking, and ongoing engagement strategies to maximize member retention and satisfaction.
• Serve as the primary escalation point for client inquiries, resolving account, billing, or program questions promptly and professionally.
• Partner closely with facility operators, coaching staff, and corporate teams to align customer feedback with operational improvements.
• Monitor program participation metrics, identify trends in member utilization, and execute proactive outreach campaigns to re-engage at risk accounts.
• Maintain accurate documentation within our CRM and support systems to ensure transparent communication across departments.

Qualifications and Requirements

• 2 to 4 years of experience in customer success, client relationship management, account management, or high touch hospitality support.
• Exceptional verbal and written communication skills with a polished, professional, and empathetic tone.
• Strong proficiency in modern CRM platforms, support ticketing software, and collaborative office tools.
• Ability to work independently in a remote environment while managing competing priorities in a fast paced setting.
• A genuine passion for fitness, health, and building high performance community cultures.

What We Offer

• Competitive annual salary range ($50,000 - $65,000/yr).
• Comprehensive initial onboarding and continuous professional development.
• Employee discounts and wellness perks across our network.
• A dynamic, high energy team culture with real opportunities for career growth.

About D1 Training

Train Like an Athlete. Build a Career with Purpose.

Founded over 25 years ago by former University of Tennessee fullback and team captain Will Bartholomew, D1 Training was built on a powerful and singular vision to bring the elite and sports science backed training experience of collegiate and professional athletics to everyday communities.

Recognized as an industry leader in fitness, D1 Training delivers targeted and purpose driven programming for both adults and scholastic athletes ages 7 through 18. Our model is rooted in our signature 5 Star Training program focusing on dynamic warm ups, performance, strength development, core and conditioning, and cool downs, all led by expert and certified coaches within state of the art facilities.

Our Culture and Core Values

At D1, we are not just building better athletes; we are building a high performance team culture driven by intensity, accountability, and measurable progress. Whether on the turf, in the weight room, or behind the front desk, our team members share a passion for motivating others to achieve goals they never thought possible.

Why Join the D1 Team?

We look for dedicated coaches, sales professionals, and operations leaders who embody an athletic mindset and a commitment to excellence. When you join a D1 Training facility, you gain:

• Career Growth: Comprehensive ongoing training with clear paths for advancement across a rapidly expanding national franchise network.
• Impactful Work: Direct opportunity to mentor youth athletes and inspire adults to transform their health, fitness, and confidence.
• Competitive Rewards: Strong compensation packages, performance incentives, and robust benefits structures designed to support our team.

Are you ready to bring your competitive drive and passion for fitness to a world class team? Explore our open positions and join us in training the community to reach its peak potential.