Customer Service Representative

As a Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to provide timely and professional support, resolve inquiries, and ensure customer satisfaction. You will handle phone, email, and chat interactions while maintaining accurate records in CRM systems.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to escalate complex issues when necessary.
• Stay up to date with company policies and product knowledge to provide accurate information.

Knowing who you are starts with knowing what you stand for. At Withum, we do things The Withum Way – a philosophy rooted in integrity, trust and transparency. Our culture shapes how we show up for our clients, our team members and the communities we serve, creating meaningful opportunity at every level. By actively listening to our clients, their perspective helps us to continuously improve how we deliver a world-class client experience.