IT Support Specialist

We are seeking a highly motivated IT Support Specialist to join our team. As an IT Support Specialist, you will play a crucial role in providing technical assistance and support to our employees. You will be responsible for troubleshooting and resolving IT issues across various systems and applications, ensuring smooth operation and optimal functionality. This position offers an exciting opportunity to work in a dynamic environment and contribute to the success of our organization. If you are passionate about technology and possess strong problem-solving skills, we would love to hear from you.

Responsibilities

• Provide technical support to end-users on various IT-related issues.
• Troubleshoot hardware, software, and network problems.
• Install, configure, and maintain computer systems and applications.
• Manage user accounts and permissions.
• Perform system backups and ensure data integrity.
• Assist in the implementation of new technologies and systems.
• Document and update IT procedures and processes.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with network protocols and technologies.
• Excellent troubleshooting and problem-solving skills.

POWER CHANGES LIVES INC is a nonprofit organization dedicated to assisting low-income, minority, and underserved communities by providing various programs aimed at eliminating disparities in education, health, and social justice. Their initiatives include free tutoring, art therapy, food assistance, and mobile resource centers for the water-insecure.