Remote Customer Service Representative

We are seeking a friendly, professional, and customer-focused Remote Customer Service Representative to join our growing team. The ideal candidate will help customers resolve issues, answer questions, provide product or service information, and ensure a positive customer experience.

This is an excellent opportunity for someone with strong communication skills, a problem-solving mindset, and the ability to work independently in a remote environment. Candidates who are passionate about helping people and building strong customer relationships are encouraged to apply.

• Respond promptly and professionally to customer inquiries via email, live chat, phone, or other approved communication channels.
• Provide accurate information about company products, services, policies, and procedures.
• Assist customers with orders, account inquiries, billing questions, complaints, and service-related concerns.
• Identify customer needs and provide effective solutions to ensure customer satisfaction.
• Handle complaints calmly, professionally, and with empathy.
• Escalate complex issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions, feedback, and resolutions in the company's CRM or support system.
• Follow up with customers when needed to ensure their concerns have been resolved.
• Meet established service standards, response times, and customer satisfaction targets.
• Collaborate with team members and supervisors to improve service quality and customer experience.
• Protect confidential customer information and follow company data security policies.

Qualifications and Requirements

• Excellent written and verbal communication skills.
• Strong listening, interpersonal, and problem-solving abilities.
• A customer-first attitude with patience, empathy, and professionalism.
• Basic computer skills and familiarity with email, web-based applications, and office software.
• Ability to learn customer service platforms, CRM systems, and support tools.
• Good organizational skills and the ability to manage multiple customer requests.
• Ability to work independently, follow instructions, and meet deadlines.
• Reliable internet access and a suitable computer or laptop for remote work.
• A quiet and professional workspace for handling customer communications, particularly phone calls.
• Willingness to work assigned shifts, including weekends or holidays if required by the role.

Previous customer service experience is an advantage but not mandatory. Entry-level applicants with the right attitude, communication skills, and willingness to learn are welcome to apply.

• The opportunity to work remotely from an approved location.
• Competitive compensation based on the role and experience.
• Structured onboarding and training, where provided.
• A supportive and collaborative work environment.
• Opportunities to develop customer service, communication, and problem-solving skills.
• Potential opportunities for career advancement based on performance and business needs.

Odyssey Group Holdings, Inc. and its subsidiaries, collectively referred to as Odyssey Group, is one of the world’s leading providers of reinsurance and specialty insurance, encompassing three distinct yet complementary operating platforms supported by six divisions, 37 business units and a network of more than 30 offices.

Reinsurance is predominantly underwritten through Odyssey Reinsurance Company, and specialty insurance is underwritten through Hudson Insurance Company, Hudson Excess Insurance Company, Newline Insurance Company Limited, Newline Syndicate 1218 at Lloyd’s and Newline Europe Versicherung AG.

Odyssey Group is a subsidiary of Fairfax Financial Holdings Limited, a holding company with total assets of $96.8 billion and $28.3 billion in total equity as of December 31, 2024. Fairfax is traded on the Toronto Stock Exchange under the symbol FFH.

Odyssey Group is committed to making a positive impact in the communities in which our employees live and work. We established the Odyssey Group Foundation in 2007, and each year Odyssey sets aside 2% of its pre-tax earnings for charitable purposes.

In a world where environmental issues continue to impact our future, we recognize the importance of operating in a sustainable manner and have taken steps to foster environmentally friendly workplaces.