Help Desk Support Specialist

Position Overview

At Norluxe Realty, we believe that world-class real estate agents deserve world-class technology infrastructure. We are seeking an exceptional, high-velocity Help Desk Support Specialist to serve as the technological backbone for our dynamic team of brokers, agents, and administrative professionals.

Key Responsibilities

• Tier 1 & 2 Technical Support: Diagnose and resolve hardware, software, network, and printer issues across Windows, macOS, and mobile devices.
• Account & Access Management: Provision user accounts, manage permissions, and enforce security policies across our CRM, email, and cloud storage platforms.
• Real Estate Software Support: Provide frontline troubleshooting for industry-specific platforms, transaction management software, and virtual tour tools.
• Ticket Tracking & Documentation: Log, prioritize, and track all support requests using our internal ticketing system, ensuring timely resolution and clear communication with users.
• Onboarding & Setup: Prepare, configure, and ship or deploy workstations and peripherals for new hires and remote agents.
• Knowledge Base Maintenance: Create and update internal documentation, FAQs, and step-by-step guides to help staff resolve recurring minor issues independently.

Qualifications & Skills

• Experience: 1–3 years of experience in an IT support, help desk, or technical customer service role.
• Technical Proficiency: Strong working knowledge of Windows 10/11, macOS, Microsoft 365 / Google Workspace administration, and basic TCP/IP networking/VPN troubleshooting.
• Communication: Outstanding written and verbal communication skills; ability to explain complex technical concepts to non-technical real estate professionals with patience and empathy.
• Organization: Excellent multi-tasking skills with the ability to manage and prioritize a high volume of support tickets in a fast-paced environment.
• Industry Bonus: Prior experience working in real estate tech, property management, or a fast-paced corporate environment is a strong plus.

What We Offer

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off (PTO) and remote work flexibility.
• Ongoing professional development and tech certification sponsorships.

At Norluxe Realty, we’re not just participating in the real estate market; we’re leading a revolution in how real estate services are delivered. Specializing in residential, commercial, and corporate relocation services, Norluxe is committed to developing a groundbreaking client-agent experience.

Our agents are more than facilitators; they are trusted advisors, guiding our clients through every life stage and career milestone.