Neighbors Emergency Center, a fast‑growing network of 24/7 emergency facilities across Texas, is seeking a Remote Healthcare Scheduling Specialist to coordinate patient appointments and ensure seamless access to urgent care services for diverse communities. In this role you will be the first point of contact for patients calling or using online portals, guiding them through the scheduling process while upholding the organization’s commitment to compassionate, efficient care. You will collaborate closely with clinical staff, physicians, and support teams to match patient needs with appropriate appointment times, specialty services, and observation options, thereby reducing wait times and improving overall patient satisfaction. The position supports both day and night shifts, offering flexibility while maintaining consistent coverage for the center’s high‑volume, round‑the‑clock operations. By leveraging advanced scheduling software and data‑driven insights, you will help optimize resource utilization and contribute to the center’s strategic goal of delivering high‑quality emergency medicine without the delays typical of traditional ERs. This role provides a unique opportunity to impact patient outcomes directly, while working within a culture that values teamwork, continuous improvement, and innovative problem‑solving. You will receive ongoing training on clinical workflows and technology platforms, positioning you for professional growth within the rapidly expanding healthcare network. Join Neighbors Emergency Center to play a pivotal part in a mission‑driven organization that makes emergency care accessible, efficient, and patient‑centered across Texas.

Responsibilities:

Manage inbound patient calls and online requests, accurately capturing demographic, clinical, and insurance information to schedule appropriate appointments or observation stays.

Coordinate day and night shift schedules, ensuring coverage aligns with physician availability, imaging resources, and laboratory capacity to meet demand peaks.

Utilize the electronic scheduling platform to prioritize urgent cases, reduce wait times, and maintain a target appointment fill rate of 95% or higher.

Communicate appointment confirmations, pre‑visit instructions, and follow‑up details to patients via secure messaging, enhancing adherence and satisfaction scores.

Collaborate with clinical teams to resolve scheduling conflicts, adjust appointment types, and facilitate seamless patient flow across multiple emergency centers.

Generate daily and weekly scheduling reports, analyze trends, and recommend process improvements to senior operations leadership.

Requirements:

1+ years of experience in healthcare scheduling, patient access, or medical call center environments.

Proficiency with electronic health record (EHR) and scheduling software; ability to learn new platforms quickly.

Strong knowledge of insurance verification, referral processes, and emergency department workflows.

Excellent verbal and written communication skills, with a focus on empathy and clarity when interacting with patients.

Ability to work flexible hours, including night shifts, to support 24/7 operations.

High attention to detail and ability to manage multiple priorities in a fast‑paced environment.

Benefits:

Flexible remote work schedule with options for day or night shifts.

Comprehensive health, dental, and vision insurance with employer contributions.

Professional development stipend of $5,000 annually for certifications or training.

Paid time off and holiday pay, plus participation in the company’s performance bonus program.

Requirements

• Proficiency with electronic health record (EHR) and scheduling software, plus ability to learn new platforms quickly
• 1+ years of experience in healthcare scheduling, patient access, or medical call‑center environments
• Strong knowledge of insurance verification, referral processes, and emergency department workflows
• Excellent verbal and written communication skills with a focus on empathy and clarity when interacting with patients
• Ability to work flexible hours, including night shifts, to support 24/7 operations
• High attention to detail and ability to manage multiple priorities in a fast‑paced environment
• Experience generating scheduling reports, analyzing trends, and recommending process improvements
• Collaborative mindset to work closely with clinical teams, physicians, and support staff to resolve scheduling conflicts

Neighbors Emergency Center

Hospitals and Health Care

Our Purpose is to Makes Lives Better.

Neighbors Emergency Center has a Purpose that drives our vision inspired by our patients, culture, and community. We believe in providing extraordinary care that is dedicated to making lives better every day. Neighbors Emergency Center operates with an unfaltering vision to be The Best Neighbors Ever. This means providing unparalleled medical care driven by compassion, respect, and dedication. We are focused on our patients, the culture of our company, and the community. We make lives better every day by providing extraordinary care through dedicated focus on our patients, the culture of our company, and the community with a vision to be The Best Neighbors Ever. Neighbors Emergency Center has six locations throughout Houston.