Entry Level Customer Appointment Support Scheduler Day or Night

As an Entry Level Customer Appointment Support Scheduler, you will manage inbound and outbound communications to set and confirm appointments for our clients. You will work either day or night shifts, providing timely, accurate scheduling support while maintaining a high level of customer service.

This role focuses on managing calendars, coordinating appointments, and ensuring scheduling details are accurate and handled efficiently from request through confirmation.

In this position, you will communicate with clients to gather necessary information, coordinate scheduling requests, and provide timely updates regarding appointments or reservations. You will also review details carefully, monitor scheduling timelines, and maintain organized records using internal systems and digital tools. Your ability to stay organized and manage multiple requests will help ensure a smooth and professional experience for clients.

Key responsibilities

• Answer phone calls, emails, and chat inquiries to schedule, reschedule, or cancel appointments.
• Enter and update appointment data in the CRM system with precision.
• Verify customer information and required documentation before confirming appointments.
• Coordinate with internal teams to ensure resource availability and avoid conflicts.
• Maintain daily logs of interactions, issues, and resolutions for reporting purposes.
• Handle multiple scheduling requests simultaneously while meeting established response time targets.
• Escalate complex or urgent matters to senior staff following established protocols.

Required qualifications

• High school diploma or equivalent; some college coursework preferred.
• 0–1 year of customer service or administrative experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and basic CRM navigation.
• Administrative, scheduling, or customer service experience preferred but not required
• Strong written and verbal communication skills.
• Excellent multitasking, time‑management, and data‑entry accuracy.
• Ability to work independently and as part of a shift team, adhering to schedule requirements.

Nice to have

• Experience with scheduling or booking software.
• Familiarity with call‑center environments.
• Additional language proficiency.
• Basic knowledge of HIPAA or other data‑privacy regulations.
• Training and ongoing support provided.
• 100% remote work environment.
• Opportunity to build administrative and coordination skills within a supportive team.

Benefits:

• Flexible remote work schedule with options for day or night shifts.
• Comprehensive health, dental, and vision insurance with employer contributions.
• Professional development stipend of $5,000 annually for certifications or training.
• Paid time off and holiday pay, plus participation in the company’s performance bonus program.

Montes Medical Group is a primary care medical practice focused on health maintenance and disease prevention for the whole family. whether we’re caring for patients directly or supporting those who do, each of us is a caregiver at heart. From home health to hospice to personal care, every team member contributes to our mission of providing exceptional, clinically distinct care in the home to more than 415,000 patients every year. We work closely with doctors and other healthcare providers to coordinate services, and every patient has an individual plan of care that meets their specific needs. For all employees, whether they’re on the front lines delivering direct care or supporting our clinical team, this isn’t just a job – it’s a higher calling. We’re committed to finding passionate, qualified employees for our team and investing in them with the best resources, training and professional development opportunities to nurture their talents in order to empower them to make a real difference. Guided by integrity, compassion and excellence, our purpose-driven culture empowers employees to exceed expectations while creating a community that cares deeply — for patients and one another. Whether you're seeking a trusted care partner or a career with purpose, Montes Medical Group is a place to make a meaningful impact and grow.

Montes Medical Group is a primary care medical practice focused on health maintenance and disease prevention for the whole family. Montes Medical Group, Inc. currently works with all major insurance providers, including HMOs, PPOs, private insurance plans, and Covered California plans, to ensure accessible and affordable care.