Customer Service Specialist

parts4cells is seeking a Customer Service Specialist to join our Customer Service team. This full-time, remote position is based in Houston and offers an excellent opportunity for entry-level professionals to build a career in the wholesale industry.

The CUSTOMER SERVICE SPECIALIST role is responsible for delivering knowledgeable and friendly support to customers across multiple craft brands. This position serves as the primary contact for order assistance, product inquiries, and issue resolution, contributing to a positive and consistent customer experience that reflects the organization's values.

Responsibilities:

• Support customers via phone, email, web forms, and live chat across multiple brands.
• Provide accurate and timely responses to inquiries.
• Resolve issues using appropriate solutions and escalate when necessary.
• Answer questions related to knitting, crochet, and quilting tools and techniques.
• Manage orders, account details, shipments, and returns using internal systems.
• Write clear responses that align with the brand voice.
• Collaborate with team members and other departments to resolve issues.
• Undertake special projects or additional tasks as assigned.

Requirements:

• Minimum of 2 years experience in customer service for an online retailer.
• Ability to independently resolve order, shipping, and return issues.
• Familiarity with knitting, crochet, or quilting tools and techniques.
• Proficient computer and web navigation skills.
• Experience with Microsoft Office.
• Strong written communication skills with attention to detail.
• Collaborative, adaptable, and able to multitask in a fast-paced environment.
• Preferred: Experience with Zendesk or similar platforms.
• Preferred: Knowledge of NetSuite, Shopify, or other order management systems.
• Preferred: Advanced knitting or crochet skills, including pattern reading and troubleshooting.

Pay Range and Compensation Package:

• Starting pay range: $25.00 to $35.00 per hour, based on location and experience.

Benefits & Perks:

• Multiple medical, dental, and vision plan options with company contributions after 30 days.
• Healthcare Savings and Flexible Spending Accounts.
• Company-paid life, short-term and long-term disability, and worldwide travel assistance.
• Voluntary life and income replacement plans.
• 401(k) Retirement Savings Plan with employer match.
• Paid time off and holiday pay.
• Employee discounts across all associated craft brands.

We believe that the best way to build our online business is to create a business relationship with our customers first.

Parts4cells.com takes pride in our business relationships by working hard to deliver solutions, while providing phone devices, high-quality parts, warranties and the best customer service possible to meet everyone’s expectations.

The Team at Parts4cells wants to help you build and grow your business. We strive to have a business relationship built on trust and more importantly we have your best business interest in mind. One that will give you both the results you’re after and the peace of mind that those results are entirely in line with your business goals.