Live Chat Support Specialist

Do you thrive in a fast-paced environment where your quick thinking and problem-solving skills shine? We're looking for a highly empathetic and articulate Live Chat Support Specialist to join our dynamic customer service team.

As a Live Chat Support Specialist, you will be the first point of contact for our valued customers, providing real-time assistance and solutions to their queries. You'll play a crucial role in shaping their experience, ensuring satisfaction and building lasting relationships through professional, efficient, and friendly interactions. If you're dedicated to delivering exceptional service and eager to grow with a forward-thinking company, we encourage you to apply!

 Provide prompt, courteous, and accurate responses to customer inquiries via live chat, ensuring first-contact resolution whenever possible.

• Troubleshoot technical issues, guide customers through product features, and offer clear, concise solutions.

• Document all customer interactions and resolutions thoroughly and accurately within the CRM system.

• Collaborate with cross-functional teams, including technical support and product development, to resolve complex customer issues.

• Identify and escalate critical customer feedback or recurring issues to management for continuous service improvement.

 Proven experience (1-3 years) in a customer service role, preferably in a live chat or online support environment.

• Excellent written communication skills in English, with impeccable grammar, spelling, and punctuation.

• Strong problem-solving abilities and a keen attention to detail.

• Ability to multitask effectively, manage multiple chat conversations simultaneously, and prioritize tasks.

• Comfortable working in a fast-paced, target-driven customer support setting.

Metro Supply Chain is the largest privately-owned third-party logistics (3PL) solutions company in Canada [1, 2]. Founded in 1974 and headquartered in Montreal, it operates a vast network managing over 22.5 million square feet across 190+ sites in North America and the UK, powered by a team of 9,000 professionals