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luminasadvisors1 month ago
Customer Service Representative
Remote
Full-Time Employees1–2 yrs exp$36K – $60K /yrCustomer ServiceGeneral Shift Shift
Job Description
As a Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to provide timely and professional support, resolve inquiries, and ensure customer satisfaction. You will handle phone, email, and chat interactions while maintaining accurate records in CRM systems.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat.
- Resolve customer issues efficiently while maintaining a positive attitude.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to escalate complex issues when necessary.
- Stay up to date with company policies and product knowledge to provide accurate information.
Must-Have Skills
Customer ServiceCommunicationProblem SolvingCRM SystemsConflict Resolution
Benefits
Comprehensive health, dental, and vision insurance for employees and dependents.401(k) retirement savings plan with company matching contributions.Paid training and continuous professional development programs.Generous paid time off (PTO), including vacation, sick leave, and paid holidays.
Job Overview
Work Type
Remote
Salary
$36K – $60K /yr (Negotiable)
Experience
1 – 2 yrs
Education
High School
Job Type
Full-Time Employees
Shift
General Shift
Industry
Retail
Functional Area
Customer Service
Number of Openings
2
Notice Period
Immediately
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