Virtual Assistant

Position Overview

Lightspeed is seeking a highly organized, proactive, and detail-oriented Virtual Assistant to provide remote administrative and operational support to our team. In this role, you will assist with day-to-day administrative functions, manage schedules, coordinate communications, maintain accurate records, and support various business operations to ensure efficiency across departments. The ideal candidate is a strong communicator, capable of multitasking, and able to work independently in a remote environment while maintaining professionalism and confidentiality.

Key Responsibilities

• Manage and respond to emails, phone calls, and other business communications in a timely and professional manner.
• Schedule appointments, coordinate meetings, and maintain calendars for managers and team members.
• Perform data entry and maintain accurate records, databases, spreadsheets, and company files.
• Prepare, organize, and distribute reports, presentations, correspondence, and other business documents.
• Conduct online research and compile information to support projects and business initiatives.
• Coordinate travel arrangements, meeting logistics, and expense reporting when required.
• Assist with project coordination and ensure assigned tasks are completed within established deadlines.
• Monitor task progress and provide regular status updates to supervisors.
• Communicate effectively with internal departments, clients, vendors, and business partners.
• Maintain confidentiality when handling sensitive company and client information.
• Identify administrative process improvements and recommend more efficient workflows.
• Ensure all work complies with company policies, procedures, and data protection standards.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree is preferred.
• Previous experience as a Virtual Assistant, Administrative Assistant, Executive Assistant, Customer Support Representative, or in a related administrative role is preferred.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and multitasking abilities.
• High level of accuracy and attention to detail.
• Ability to work independently with minimal supervision.
• Professional demeanor and strong problem-solving skills.
• Ability to maintain confidentiality and exercise discretion.

Lightspeed is a global commerce technology company that provides cloud-based point-of-sale (POS), e-commerce, payments, inventory management, and business management solutions for retailers, restaurants, and hospitality businesses. Founded in 2005, Lightspeed empowers entrepreneurs and businesses with innovative tools to streamline operations, enhance customer experiences, and drive sustainable growth in an increasingly digital marketplace.

Operating in more than 100 countries, Lightspeed serves thousands of businesses worldwide by offering an integrated commerce platform that helps manage sales, inventory, customer relationships, analytics, payments, and online commerce from a single system. The company's solutions are designed to help businesses improve efficiency, make data-driven decisions, and adapt to changing consumer needs.

At Lightspeed, innovation, collaboration, integrity, and customer success are at the core of everything we do. We are committed to fostering an inclusive, supportive, and growth-oriented work environment where employees are encouraged to develop professionally, contribute new ideas, and make a meaningful impact.