Customer Service Representative /Live Chat Support

About Us: Coating Concepts is a full service powder coating facility conveniently located in Carlisle Pennsylvania just off interstate 81. We offer a full range of metal coating services including powder coating,sand blasting and decorative coatings.

We pride ourselves on providing the best powder coating in the industry with fair prices and quick turn around. We are set up to handle jobs of all sizes and shapes; there is no job too big or too small for our team of qualified professional powder coaters to handle.

A Customer Service Representative acts as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience with the company. This role requires excellent communication skills, patience, and problem-solving abilities to effectively support customers and maintain satisfaction.

Responsibilities

Respond promptly and effectively to customer inquiries via phone, email, or chat

Resolve customer complaints and issues with empathy and professionalism

Provide accurate product or service information to customers

Document customer interactions and track cases for follow-up

Collaborate with internal teams to escalate and resolve complex issues

Maintain knowledge of company products, services, and policies

Remote + Optional Field Work: Work from home and/or meet clients locally

No Cold Calling: We provide a lead system—clients request help

Tech-Enabled: AI tools for training, recruiting, and efficiency

Flexible Schedule: Build your business on your time

Who You Are

Strong work ethic and self-motivated

Coachable and willing to follow a proven system

Comfortable using Zoom, apps, and basic technology

Able to manage your own schedule and activity

Requirements