IT Support Technician

We are seeking a knowledgeable and customer-focused IT Support Technician to provide technical support and maintain the organization's computer systems, hardware, software, and network infrastructure. The ideal candidate is a strong problem-solver with excellent communication skills and a passion for helping users resolve technical issues efficiently.

Responsibilities:

• Provide first-level technical support for hardware, software, printers, mobile devices, and network-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, and operating systems.
• Respond to help desk tickets, phone calls, and email requests in a timely manner.
• Set up user accounts, manage passwords, and maintain system access permissions.
• Diagnose and resolve technical issues or escalate complex problems when necessary.
• Install software updates, patches, and security upgrades.
• Maintain accurate documentation of support requests, solutions, and IT assets.
• Assist with onboarding and offboarding employees by preparing and configuring equipment.
• Support Microsoft 365, email systems, cloud applications, and collaboration tools.
• Ensure compliance with IT security policies and best practices.
• Assist with maintaining network connectivity, Wi-Fi, and basic server administration.

Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field preferred, or equivalent work experience.
• 1–20 years of experience in IT support, help desk, or desktop support.
• Experience with Windows operating systems, Microsoft 365, Active Directory, and basic networking concepts.
• Familiarity with ticketing systems and remote support tools.
• Strong troubleshooting and analytical skills.
• Excellent communication, customer service, and organizational abilities.
• Ability to prioritize multiple tasks and work independently or as part of a team.
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

American Trophy is a family-owned recognition and awards company that has been serving customers since 1972. The company specializes in designing and manufacturing custom recognition products for businesses, schools, sports organizations, government agencies, and special events. With more than three generations of experience, American Trophy is known for its personalized service, quality craftsmanship, competitive pricing, and timely delivery.