Customer Service Representative

We are seeking a friendly, organized, and empathetic Customer Service Representative to serve as the first point of contact for our patients. In this role, you will manage the front desk, schedule appointments, handle patient inquiries, and ensure a smooth and welcoming experience for everyone who walks through our doors or calls our office.

The ideal candidate understands that patients may be anxious about their eye health and will treat every interaction with patience, confidentiality, and kindness.

Key Responsibilities

Patient Interaction & Front Desk Operations

• Greet patients warmly upon arrival and check them in/out efficiently.
• Answer multi-line phone calls, direct inquiries, and schedule/reschedule appointments using our Electronic Health Record (EHR) system.
• Verify patient insurance eligibility and benefits prior to appointments.
• Assist patients with completing new patient forms, medical history updates, and consent documents.
• Address patient concerns or complaints with empathy and escalate complex issues to the Office Manager when necessary.

Administrative & Billing Support

• Collect co-pays, deductibles, and other payments; process credit card and insurance transactions accurately.
• Coordinate referrals to specialists and manage prior authorizations for procedures.
• Maintain accurate patient records and ensure strict compliance with HIPAA privacy regulations.
• Manage inventory of office supplies and patient education materials.
• Perform other administrative duties as assigned by the Office Manager.

At Ohio Valley Eye Institute, we are dedicated to providing exceptional eye care and vision health services to our community. Our team of skilled ophthalmologists and optometrists combines advanced technology with a compassionate, patient-first approach. We believe that every patient interaction is an opportunity to build trust and ensure peace of mind regarding their vision.