Remote Healthcare Scheduling Specialist (Day or Night)

The Scheduling Specialist supports project and program management by developing, maintaining, and analyzing detailed project schedules, tracking progress, and delivering data-driven insights to guide strategic decision-making. This role integrates scheduling with cost controls, risk analysis, and performance reporting while leveraging both traditional methodologies and emerging technologies (including AI-driven analytics) to improve forecasting, data quality, and process optimization.

This position has a strong emphasis on electric utilities, including generation and interconnection facilities, with experience in hydroelectric and gas generation , substation, transmission and distribution projects. The role supports the mission to power the planet sustainably and reduce carbon emissions.

Essential Responsibilities

• Provides information and guidance in response to telephone inquiries from members, dentists, brokers, and group contacts in a professional and supportive manner.
• Acts as a mediator for members, groups, providers, and others to resolve problems and concerns, and answer questions based upon Dental Health Services company plans, policies and procedures.
• Maintains daily and pending phone logs for maintaining accurate department records and follow ups.
• Assists dental offices and members in verifying and communicating member eligibility. Makes arrangements for member second opinions and authorizes emergency referrals.
• Answer questions members may have regarding treatment and charges.
• Provides plan benefit information to existing members. Assists in keeping all member information updated in data systems.
• Researches files, checks billing and interface with other departments to collect data necessary to respond to inquiries.
• Actively seeks to identify member problems and work to resolve them in a timely manner and confirms caller satisfaction in all interactions.
• Answers, screens, and forwards incoming phone calls to the appropriate person and/or department to ensure high caller service and support
• Performs any and all additional duties as requested and directed for this position.

Required Qualifications

• 1+ years of experience in scheduling for capital projects and/or construction.
• Strong experience in electric utilities, with emphasis on:
• Transmission/interconnection facilities
• Proven ability to: 
• Convert Excel schedules into Primavera P6 or Microsoft Excel
• Develop and manage resource-loaded schedules 
• Perform critical path analysis 
• Integrate contractor schedules into master owner schedules
• Experience with Primavera P6 (required) and Microsoft Project.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Teams, SharePoint, Visio) and SAP.
• Experience in project controls, construction, or infrastructure projects (strongly preferred).

Certifications (Preferred)

• Planning & Scheduling Professional (PSP)
• Earned Value Professional (EVP)
• Certified Cost Professional (CCP)
• Project Management Professional (PMP)

Software

• Primavera P6
• Microsoft Project
• Microsoft Excel (advanced scheduling applications)

Core Skills

• Strong communication and stakeholder coordination
• Proactive and solution-oriented mindset
• Critical thinking and analytical capability
• Strong judgment and decision-making skills
• Adaptability in dynamic project environments
• High attention to detail and organizational skills

Neighbors Emergency Center has a Purpose that drives our vision inspired by our patients, culture, and community. We believe in providing extraordinary care that is dedicated to making lives better every day. Neighbors Emergency Center operates with an unfaltering vision to be The Best Neighbors Ever. This means providing unparalleled medical care driven by compassion, respect, and dedication. We are focused on our patients, the culture of our company, and the community. We make lives better every day by providing extraordinary care through dedicated focus on our patients, the culture of our company, and the community with a vision to be The Best Neighbors Ever. Neighbors Emergency Center has six locations throughout Houston.