Customer Service Representative

As a Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to provide timely and professional support, resolve inquiries, and ensure customer satisfaction. You will handle phone, email, and chat interactions while maintaining accurate records in CRM systems.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to escalate complex issues when necessary.
• Stay up to date with company policies and product knowledge to provide accurate information.

Balistreri is an independent, full-service luxury brokerage firm established in 1964. A family-owned and operated business, Balistreri values and enriches long-term relationships with its clients and top-producing sales associates. “The client first” and “the associate’s success” are the mottos that always have guided, and continue to guide, Balistreri’s business dealings every day. That’s why Balistreri invests heavily in our Associates’ professional preparedness and acumen. Balistreri truly is a brokerage like no other as it provides value-based support for top producers and those that aspire to be.