Remote Customer Service Representative / Live Chat Agent

Location: Texas City, Texas, United States

Work Style: Remote

Employment Type: Full-time

Compensation: $25–$32 per hour

About the Company

AT&T connects people to greater possibilities through reliable wireless, fiber, and digital connectivity solutions. As a leading communications company, AT&T is committed to delivering exceptional experiences to customers while creating an environment where employees can learn, grow, and build rewarding careers.

We invest in our people through comprehensive training, career development opportunities, and a supportive workplace culture that encourages professional growth and advancement.

Position Overview

We are seeking a customer-focused and dependable Remote Customer Service Representative / Live Chat Agent to join our team. In this position, you will provide professional and personalized assistance to customers through live chat and digital support channels.

You will respond to customer questions, identify and resolve service-related concerns, provide accurate information about products and services, and ensure every customer interaction is handled with patience, professionalism, and care.

The ideal candidate is an excellent communicator who can multitask effectively, solve problems efficiently, and maintain a positive customer experience while working independently in a remote environment.

Key Responsibilities

• Provide prompt, professional, and friendly customer support through live chat and digital communication channels.
• Respond to customer questions regarding products, services, billing, accounts, and general inquiries.
• Troubleshoot customer concerns and identify appropriate solutions or next steps.
• Explain products, services, policies, and procedures clearly and accurately.
• Maintain strong knowledge of company products, services, and customer-support processes.
• Accurately document customer interactions, resolutions, and follow-up requirements in the CRM system.
• Escalate complex or unresolved issues to the appropriate department when necessary.
• Manage multiple customer conversations while maintaining accuracy, efficiency, and professionalism.
• Work collaboratively with team members to improve customer satisfaction and service quality.
• Follow company policies, privacy standards, and customer service procedures.
• Participate in ongoing training and professional development programs.

Qualifications & Skills

• High school diploma or equivalent required; additional education or relevant certifications are a plus.
• Previous customer service, call center, technical support, or live chat experience preferred.
• Experience working in a remote customer service environment is an advantage.
• Excellent written and verbal communication skills.
• Strong typing, multitasking, and time-management abilities.
• Excellent problem-solving and critical-thinking skills.
• Strong attention to detail and accuracy.
• Ability to remain calm, patient, and professional when handling challenging customer situations.
• Comfortable working independently while contributing effectively as part of a team.
• Basic computer proficiency and the ability to navigate multiple applications and systems.
• Familiarity with CRM platforms, customer support software, or live chat systems is preferred.
• Reliable internet connection and a suitable home-office environment for remote work.

Why Join AT&T?

At AT&T, we believe our employees are essential to delivering an outstanding customer experience. As part of our team, you'll have opportunities to develop your skills, expand your career, and work within a supportive organization.

Benefits of joining our team include:

• Remote work flexibility.
• Competitive hourly compensation.
• Comprehensive training and onboarding.
• Opportunities for career growth and advancement.
• Professional development and skill-building programs.
• A collaborative and supportive team environment.
• Opportunities to build valuable customer service and technology skills.

Application Process

To apply for the Remote Customer Service Representative / Live Chat Agent position, please submit your resume along with a cover letter highlighting your customer service experience, communication skills, and interest in the position.

We are looking for individuals who are passionate about helping customers, comfortable working in a fast-paced digital environment, and committed to delivering excellent service.

We look forward to hearing from you and learning more about what you can bring to our customer service team.

AT&T connects people to greater possibility. As America’s largest fiber provider and home to North America’s largest wireless network, we deliver seamless 5G and fiber connectivity to consumers, businesses, and public safety agencies . What sets us apart as an employer is our investment in you: we offer extensive career mobility, robust training programs, and a culture that empowers employees to grow and advance .